Shipping & Return
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
*Note: Due to operation limitations, we currently can not ship goods to Russia and Algeria.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
We use FedEX and HongKong post EMS for international orders; USPS for US orders.
Our return policy allows for products purchased directly from store.cookoowatch.com and shipped to locations in the United States to be returned by you within 30 days from date of shipment.
Products must be returned in new, unopened condition with the original packaging, along with all accessories, components and product literature. Items received that have been opened are subject to a 10% restocking fee. Returns that are received damaged or missing any packaging, accessories, etc. may be subject to a restocking fee of up to 20%.
You will be refunded for the purchase price of your item(s) minus any restocking fees. The original shipping fees from your order are non-refundable.
The customer is responsible for and must prepay all return shipping charges and will assume all risk of loss or damage to product while in transit to us. For this reason, we recommend shipping your item(s) back to us using a courier that can provide you with a tracking number and insurance in the event your package is lost.
How long does it take to receive a refund for a returned order?
Returns are generally processed within 10 days from the date that we receive your item(s) at our return facility.
Please allow 3-5 days after your return has been processed for the credit to be posted to your original payment method (in very rare instances, it may take up to 30 days for the credit to appear on your credit card billing statement).
Will you refund any import duties or customs charges for my order?
While we are unable to issue a refund for any import duties or customs charges (as these fees are collected by your country’s government), you may be eligible to receive a refund of these fees from your local customs office. Contact your local customs office to determine if you may be eligible to have these fees refunded.
How do I return my order?
Are you having any difficulty using or setting up your item(s)? If so, please feel free to contact our support team at email@example.com and we would be happy to help get everything set up and working for you.
If you would still like to proceed with a return (and you are covered by our return policy above), please contact our support department at firstname.lastname@example.org to obtain a Return Authorization Number (RA#). Our agents will be able to provide you with an RA number along with instructions for returning your item to our United States return facility in Kenmore, WA.