Below is a list of frequently required customer service requests - if you require something not on the list or would like to discuss anything in particular, please contact support.
Contact support for:
If you have any question or comments about our product or service, please email us at firstname.lastname@example.org.
Our support hours of operation are Monday to Friday, 9am - 5pm PST. Closed weekends and US holidays.
All ConnecteDevice products are covered by our 1-Year Limited Manufacturer’s Warranty with the following terms and conditions:
The 1-Year Limited Manufacturer’s warranty is non-transferrable and applies only to the original purchaser of items purchased from an authorized reseller or distributor of ConnecteDevice products. To obtain warranty service, the customer must present a copy of their original proof of purchases showing both the name of the retailer and the date of purchase.
The customer is responsible for and must prepay all return shipping charges and will assume all risk of loss or damage to product while in transit to us. For this reason, we recommend shipping your watch back to us using a courier that can provide you with a tracking number and insurance in the event your package is lost.
Standard Warranty Coverage:
The warranty covers the following:
Standard Warranty Exclusions:
The warranty does not cover the following:
How do I submit a warranty claim for my item?
If you are experiencing an issue with your item and believe that it may be an issue covered by the warranty, please contact our support team at email@example.com with the details of what you are experiencing with your item.
Our support team will provide troubleshooting and assistance to see if we can resolve the issue with you (and prevent the need for you to ship your item to us for evaluation).
In the event that we are unable to resolve the issue via troubleshooting, our support agents will be able to provide you with a Return Authorization Number (RA#) along with instructions for sending your item to our United States return facility in Kenmore, WA for warranty service.